Calling for the right thing
What ever happened to telephone courtesy? It's alive and well in some places -- and I hope the habit spreads.
I'm still amazed at how some people profusely thank you when you return their call. Isn't that what you're supposed to do when someone leaves a phone message? Of course, too many voice mailers speak so quickly that you can't call them back because their number is so garbled -- if they leave a number at all.
It's reassuring when you call a business office or residence and the person taking your message actually cares about the call. Just today, the person on the other end of the line took down my fax and phone numbers plus e-mail address -- and repeated them back to me. That's professionalism. But why is that the exception rather than the rule?
I'm still amazed at how some people profusely thank you when you return their call. Isn't that what you're supposed to do when someone leaves a phone message? Of course, too many voice mailers speak so quickly that you can't call them back because their number is so garbled -- if they leave a number at all.
It's reassuring when you call a business office or residence and the person taking your message actually cares about the call. Just today, the person on the other end of the line took down my fax and phone numbers plus e-mail address -- and repeated them back to me. That's professionalism. But why is that the exception rather than the rule?
posted by Larry Benjamin at 2:35 PM
2 Comments:
Yeah, and how about those young people who apparently don't have last names? "This is Tiffany, can I help you?" Do they think they're all waitresses in a diner, or something? I once called a bank's main office and got the assistant-to-the-president. She said: "This is Shirley. I'm Mr. so-and-so's assistant." Shirley WHO?
Government employees seem to be the most rude - as well as most lazy - that is if you can get them to actually answer a phone -
Where else would an employer tolerate such nonsense.
No wonder they are "lifers"
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